Privacy Policy

1. What personal information is collected?

   NPL will, from time to time, receive and store personal information submitted to our website, provided to us directly, or given to us in other forms.

   This includes basic information such as name, phone number, address and email address to enable us to send information, provide updates and process service orders.

2. How we collect personal information

   NPL collects personal information in a variety of ways, mostly from our bank and trustee clients, however, occasionally from the borrower, beneficiaries or contractors involved. Additional information may be collected when you interact with us electronically or in person, when you access our website, and when we engage in business activities with you.

   Where reasonable and practicable to do so, we will collect your personal information only from our clients. However, in some circumstances we may be provided with information by third parties. If we do, we will protect this information as set out in this Privacy Policy.

   By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

3. How we use your personal information

   We collect personal information for the primary purpose of providing our services to the client. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

   This may include to:

   1. provide you with services during the usual course of our business activities;
   2. administer our business activities;
   3. manage, research and develop our products and services;
   4. provide you with information about our products and services;
   5. communicate with you by a variety of measures including, but not limited to, telephone, email, sms or mail; and
   6. investigate any complaints.

   If you withhold your personal information, it may not be possible for us to provide you with our services or for you to fully access our website. Furthermore, this may compromise NPL’s ability to ensure that personal information is and remains accurate, up to date and complete.

4. Sensitive Information

   Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

   Sensitive information will be used by us only:

   • For the primary purpose for which it was obtained
   • For a secondary purpose that is directly related to the primary purpose
   • As authorised by law.

5. Retention and destruction of data

   NPL will only retain information for a period of 7 years in accordance with Australian law.

   If you wish to have your data removed your data will be destroyed in accordance with security requirements.

   All electronic records will be destroyed in accordance with IT protocols. Further information can be found in our Data Retention and Data at Rest policies.

6. Disclosure of your personal information

   NPL may disclose your personal information to any of our employees, insurers, professional advisers, agents, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

   We may also disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

   If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent permissible by law) our user databases, together with any personal information and non-personal information contained in those databases.

   If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

7. Security of your personal information

   NPL is committed to ensuring that the information you provide to us is secure. Personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

   In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

   The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Access to your personal information

   You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]

   We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

9. Complaints about privacy

   If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Changes to Privacy Policy

    Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

11. Website

    When you visit our website

    When you come to our website (www.nationalpropertylogistics.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.

    Cookies

    We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

    Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience.

    Third party sites

    Our site may from time to time have links to other websites not owned or controlled by us.

    These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that NPL is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.